1、 迎接客人 Greeting the GuestA: Good aftemoon, madam. May I show you to your room, please?下午好，女士。我带您到房间好妈?G: Yes，please. Here is our room eat.好的。这是我们的房卡。A: This way, please.这边请。
2、 为客人打开房门 Opening Door for the Guest（......来到客房门口）A: Here we are.(Opening the door) After you，madam.我们到了。（打开房门）女士，您先请。G: Thank you.谢谢。A: Your key card is inserted here to turn on the electricity;when you leave the room，please take it with you.您的钥匙卡插在这里通电，离开房间时谓记得拿走。G: I see.我明白。
3、 帮磴涡湿蟾客人安顿下来 Helping the Guest to Settle DownA: A bellnzan will bring your luggage soon. How is everything?行李员很快会把您的行李送来的。您对（客房）这一切还满意吗？G: Very nice.挺不错的。A: Anything else I can do far you，ma'am?女土，还有什么能为你效劳的吗?G: No, thanks.没有了，谢谢。A: My name is John. Please call me if there's anything I can do for you. Goodbye and have a nice day.我叫约翰，如果有什么能效劳的，请尽管叫我。再见！祝您愉快！
4、 当客人吃点便餐 When the Guest Wants Some Light MealG: Well, I'd like to have a light meal.嗯，我想随便吃点东西。A: We have very good Room Service. I can contact them for you,or you maydial“9”to order.There are also some drinks in the mini-bar.我们有很好的送餐服务。我可以帮您联系，或者您也可以拨打“9”来订餐。迷你吧里面还有一些饮料。G: OK, I'll order myself. Thank you.好，我自己来订餐吧。谢谢你。
5、 向客人阮器态奁展示房间 Showing Room to GuestG: Is there any socket, please?请问哪儿有插座骰溆劣铼吗?A: There is one beside the desk.书桌旁有一个。G: And where is the safe?保险箱在哪里呢?A: It's in the wardrobe.Shall I show you how to use it?在衣橱里。我来给您示范一下如何使用好吗？G: No，thanks.I'll make it.不用了，谢谢。我自己能行。A: By the way，the Internet access is just beside the desk，let me show you.对了，互联网接口就在书桌旁，我给您看一下。G: Thanks. You've been very helpful.谢谢，你对我很有帮助。
6、 向客人介绍酒店的设施 Introducing Hotel Facilities to GuestG: I'm rather tired. Do you bave sauna in the hotel?我有点累。你们酒店有桑拿吗？A: Yes，we have. It's on the 18th floor.有啊。桑拿在18楼。G: What's its business hour?它的营业时间是么时候?A: It is open from 7 pm to 1 am.它的营业时间是晚上7点到凌晨1点。
7、 当客人给小费 When the Guset is TippingG: Ah, here is something for you.啊，有点东西要给你。A: Thank you very much. It's very kind of you.I'm Diana please call me if there's anything I can do for you.非常感谢!您真是太好了。我叫戴安娜，如果有什么可以为您效劳的，请只管叫我。G: Thanks, I will.谢谢，我会的。A: Goodbye, and have a nice day!再见，祝您愉快！