1、打电话必备第一句：自我介绍经典表达：He盟敢势袂llo, this is XXX from human resource. May I speak to XXX?你好，我是人力资源部的XXX。请问XXX在吗？举一反三：Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?Hello. It’s XXX from ABC Company. Is XXX here?
2、打电话必备第二句：说明来电原因经典表达：I’m calling in regards to the order XXX made 3 days ago.我打电话来是为了问一下关于XXX三天前下的订单的情况。举一反三：I’m calling to the annual report.I’m calling about the contract.
3、打电话必备第三句：Ta什么时候回来？经典表达：When can I expect him back?他大概什么时候会回来？举一反三：When will he be back?When would be a good time to reach him?When will she be available to take my call?
4、打电话必备第四句：我能留个口信吗？经典表达：May I leave a message for him?我能给他留个口信吗？举一反三：Could you please connect me to his voice mail?I think I’ll leave a message.
5、打电话必备第五句：请Ta给我回电好吗？经诽粘辔凉典表达：Please tell him/her that XXX called and have him/茑霁酌绡her return my call.请告诉他/她XXX打过电话，让他/她给我回电。举一反三：Please let XXX know I called and have him/her call me back ASAP.Could you tell XXX to ring me back?
6、打电话必备第六句：我再打过来吧。经典表达：I’ll call again later.我再打过来吧。举一反三：I’ll ring back later.